Frequently Asked Questions

How do I know if I am an individual or a business?

If you have a GST number and require a GST bill you would come under the business category, except in the case of a Sole Propreitorship where you would still be in the individual category. 

What documents do I need?

Different documents need to be provided, based on the category you fit into.
1. Individual/ Student/ Working Professional

  • PAN Card photo and mobile number linked to PAN card
  • Your LinkedIn Profile URL or College ID

2. Pvt Ltd Companies 

  • A purchase order from your company
  • An email confirming the order with a cc to your director/ founder 

Do you have same-day delivery?

Yes, we do! If you place your order before 1pm, we can get it to you the same day. Please note that our delivery hours are limited on Saturdays, and we don’t deliver on Sundays or public holidays. However, if you're a current customer, feel free to send us a WhatsApp message, and we’ll accommodate you on any day at short notice.

Minimum delivery time: 2hrs

Maximum delivery time: 1 day

What does Insurance cover?

Not all products are covered by insurance. To confirm whether your item is covered, please reach out to us on WhatsApp, or check the information at the bottom of the product page.

If your laptop suffers physical or water damage, you’ll be responsible for 10-15% of the repair cost. Unfortunately, we don’t cover loss of the product; in that case, you’d be charged the market price for a second-hand replacement.

What if I close my rental early?

You will be charged an early closure fee which is equal to the number of months the product was used @ the monthly rate for those number of months.

Example: You booked the laptop for 6 months at 2000/- and want to return the laptop after 3 months. The rental rate for 3 months was 2500 per month, then an additional fee of 500x3 = 1500/- will be charged to you as early closure.

The example above is exclusive of GST

Is COD possible?

We are purely an online company, as that helps us keep our processes lean and be able to deliver the laptop to you as quickly as possible. Hence, all payments take place online.

How much do I have to pay before booking the laptop?

While booking the laptop, you will be paying the first month rental amount + security deposit + delivery fee. The deposit will be refunded as soon as the laptop is picked up.

Can I pick up the product from your office?

Unfortunately, we do not have in-person services at our office. All KYC processes need to be completed online, as our KYC team operates remotely.

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Still have doubts?

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