We are purely an online company, as that helps us keep our processes lean and be able to deliver the laptop to you as quickly as possible.

To be able to deliver In 2hrs, we work with third party delivery partners like Porter. Hence only online payment are possible at our company. However If you are unsure about us, you can check our google reviews at - Equipp Google Reviews

We are available on Whatsapp text -

Mon to Fri - 10am to 6pm

Sat - Not available for deliveries. We try and be available on service calls until 2pm

Sunday + Public Holidays - Holiday

We aim to deliver laptops within 2hrs anywhere in Bangalore, however this is possible only if your location is within 3-4kms to Infantry Road + If the laptop booked has SSD or RAM upgrades, the delivery can take longer. Please be assured your product will be delivered under 4hrs, except in cases out of our control.

- All booking take place on our website

- All payment take place online

- KYC needs to be completed on the following link - https://form.jotform.com/Equipp_Synergy/KYC-form

• If a cancellation request is made within 2 hours of order placement, a full refund will be processed.

• If a cancellation request is made after 2 hours of order placement, a 50% refund will be processed.

• If a cancellation request is made after the customer has been informed that the order is ready for delivery, no refund will be applicable.

If a customer requests delivery after the above conditions have been communicated, Equipp reserves the right to decline fulfilment to prevent potential misuse of the product or uncertainty around return intent, and no refund will take place

You can submit your KYC on the following form - https://form.jotform.com/Equipp_Synergy/KYC-form

This can be done before booking a laptop or after booking a laptop. Our team usually will get back to you In 10 mins of KYC Information being provided (during business hours)

Different documents need to be provided, based on the category you fit into.
1. Individual/ Student/ Working Professional

• PAN Card photo and mobile number linked to PAN card
• Your LinkedIn Profile URL or College ID

2. Pvt Ltd Companies 

• A purchase order from your company
• An email confirming the order with a cc to your director/ founder 

We collect PAN for identity verification and internal risk assessment. This may include a soft credit inquiry, which does not affect your credit score.

Linkedin is collected, to authenticate an individuals working history and connections

1.⁠ ⁠Mid-Cycle Upgradation

If a laptop is upgraded during an ongoing billing cycle, the applicable charge will be the difference between the rental amount of the existing model and the upgraded model.

In addition, a one-time upgrade handling fee of ₹500 + GST per laptop, will be applicable. This fee covers device preparation, quality checks, and operational processing required for the upgrade.

Any applicable logistics or porter charges will be billed separately.

2.⁠ ⁠Downgrade Requests

We don’t support downgrading to a lower laptop model during an active rental. Once your current tenure ends, you can close that rental and place a new order for the downgraded model.

We expect all interactions with our team to remain respectful and professional. Any use of abusive language, threats, or inappropriate conduct towards our employees is not acceptable.

In cases where such behaviour significantly disrupts our operations or affects our team, Equipp reserves the right to levy a conduct handling charge of up to ₹1,000 + GST, depending on the severity of the incident.

Repeated or serious violations may also result in restricted communication or suspension of services

Individual Orders:
For individual orders, the customer who books the laptop will be the sole point of contact (POC). All coordination related to delivery, pickup, and payments will be handled only with this customer. Coordination with any other individual will be done strictly on a request basis.

Business Orders:
For business orders, we may coordinate with the employees using the laptop for delivery and pickup logistics. However, the person who booked the laptop will remain the primary POC for all payments and for any additional coordination or approvals.

Yes, we do! If you place your order before 1pm, we can get it to you the same day. Please note that our delivery hours are limited on Saturdays, and we don’t deliver on Sundays or public holidays. However, if you're a current customer, feel free to send us a WhatsApp message, and we’ll accommodate you on any day at short notice.

Minimum delivery time: 2hrs

Maximum delivery time: 1 day

MUST notify us 7 days in advance in case of early closure

Booking Duration --- If Closed Early --- Early Closure Fee

1 month ------------- Not allowed -------Full rent due

2 months ----------- Before 2 months -- 1 month rent

3 months ----------- Before 3 months -- 1 month rent

4-5 months --------- 0-2 months -------2 months rent

--------------------- 3-5 months ------- 1 month rent

6-9 months --------- 0-3 months -------2 months rent

----------------------4-9 months ------- 1 month rent

10-11 months ---------0-3 months ------- 2 months rent

----------------------4-9 months ------- 1.5 months rent

----------------------10-11 months --------1 month rent

12 months -----------0-3 months --------3 months rent

----------------------4-9 months --------2 months rent

----------------------10-11 months --------1 month rent

While booking the laptop, you will be paying the first month rental amount + security deposit + delivery fee. The deposit will be refunded as soon as the laptop is picked up.

Unfortunately, we do not have in-person services at our office. All KYC processes need to be completed online, as our KYC team operates remotely.

Individual Users:

- A grace period of 5 days is provided, including the day the invoice is shared

- If payment is uncleared, a 10% late fee will be charged on the rental amount and will reflect in the next months invoice

- By default, businesses are provided a 10-day credit period.

- In the event of any anticipated delay, we kindly request that a tentative payment date be shared within the first week of the invoice being issued, so our team can plan cash flow accordingly. Payments made beyond the agreed date may attract a late fee

- A late fee of 10% of the rental amount will apply if payment is not received within the agreed credit period

Our focus Is to provide you the best service possible. If your laptop gets spoilt, we will replace It within 2hrs In Bangalore. Just reach out to us on Whatsapp!

Individual Orders

·       The person placing the order is fully liable.

·      If a parent or guardian’s KYC is submitted (e.g., student orders), both the guardian and the individual shall be jointly liable.

·      Consent is confirmed via email and WhatsApp prior to dispatch.

Business Orders

·       Orders linked to a business require a PO from an official company email ID, with a CC to a company director.

·       Upon receipt, the company assumes full liability under a vicarious liability contract.

·      If an individual’s KYC is used for a business-related order, both the individual and the company shall be liable.

·       Directors may be held personally liable where applicable.

We do our deliveries and pickups through Porter. Making sure we are mindful of third party services, we have the following rule -

If the customer does not answer Porter calls, or provides an incorrect location post confirming with them or makes the Porter wait for over 5 mins. They will be charged an inconvenience fee of 500+gst.

No deliveries will be re-attempted, if the customer is unable to answer calls, the order will be cancelled and they will be charged for delivery + pickup + an inconvenience fee.

Pickup will be re-attempted but the customer will be charged the inconvenience fee.

Please refer to the following google doc for the approximate repair and damage charges - http://docs.google.com/spreadsheets/u/1/d/1Axik7s_qqf4gpeL5Hbl1lFSfXXaqDqgndniJzJdYags/edit?gid=0#gid=0