- All booking take place on our website

- All payment take place online

- KYC needs to be completed on the following link - https://form.jotform.com/Equipp_Synergy/KYC-form

You can submit your KYC on the following form - https://form.jotform.com/Equipp_Synergy/KYC-form

This can be done before booking a laptop or after booking a laptop. Our team usually will get back to you In 10 mins of KYC Information being provided (during business hours)

Different documents need to be provided, based on the category you fit into.
1. Individual/ Student/ Working Professional

• PAN Card photo and mobile number linked to PAN card
• Your LinkedIn Profile URL or College ID

2. Pvt Ltd Companies 

• A purchase order from your company
• An email confirming the order with a cc to your director/ founder 

Yes, we do! If you place your order before 1pm, we can get it to you the same day. Please note that our delivery hours are limited on Saturdays, and we don’t deliver on Sundays or public holidays. However, if you're a current customer, feel free to send us a WhatsApp message, and we’ll accommodate you on any day at short notice.

Minimum delivery time: 2hrs

Maximum delivery time: 1 day

We are available on Whatsapp text -

Mon to Fri - 8am to 8pm

Sat - 8am to 6pm

Sunday - Holiday

MUST notify us 7 days in advance in case of early closure

Booking Duration --- If Closed Early --- Early Closure Fee

1 month ------------- Not allowed -------Full rent due

2 months ----------- Before 2 months -- 1 month rent

3 months ----------- Before 3 months -- 1 month rent

4-5 months --------- 0-2 months -------2 months rent

--------------------- 2-5 months ------- 1 month rent

6-9 months --------- 0-3 months -------2 months rent

----------------------3-9 months ------- 1 month rent

10-11 months ---------0-3 months ------- 2 months rent

----------------------3-9 months ------- 1.5 months rent

----------------------9-11 months --------1 month rent

12 months -----------0-3 months --------3 months rent

----------------------3-9 months --------2 months rent

----------------------9-11 months --------1 month rent

We are purely an online company, as that helps us keep our processes lean and be able to deliver the laptop to you as quickly as possible.

To be able to deliver In 2hrs, we work with third party delivery partners like Porter. Hence only online payment are possible at our company. However If you are unsure about us, you can check our google reviews at - Equipp Google Reviews

While booking the laptop, you will be paying the first month rental amount + security deposit + delivery fee. The deposit will be refunded as soon as the laptop is picked up.

Unfortunately, we do not have in-person services at our office. All KYC processes need to be completed online, as our KYC team operates remotely.

Individual Users:

·       Days 1–5 post due date: No late fee (grace period)

·       Day 6: ₹350 + GST will be added as a late fee

·       Day 7 onward: ₹75 + GST will be added for each additional day of delay

·      Day 30: If the payment remains unpaid, a legal notice will be issued to the User. The User will be deemed to be in unlawful possession of the rented asset from that date onward, and Equipp shall fee (grace period)

For Business Users:

Late Fee Charges (Post Credit Period)

For Rental Amount: Up to ₹20,000
Flat charge: ₹350 + GST
Per day charge: ₹100 + GST

For Rental Amount: ₹21,000 – ₹60,000
Flat charge: ₹500 + GST
Per day charge: ₹250 + GST

For Rental Amount: ₹61,000 – ₹1,00,000
Flat charge: ₹700 + GST
Per day charge: ₹400 + GST

For Rental Amount: Above ₹1,00,000
Flat charge: ₹1,000 + GST
Per day charge: ₹500 + GST

Our focus Is to provide you the best service possible. If your laptop gets spoilt, we will replace It within 2hrs In Bangalore. Just reach out to us on Whatsapp!

Individual Orders

·       The person placing the order is fully liable.

·      If a parent or guardian’s KYC is submitted (e.g., student orders), both the guardian and the individual shall be jointly liable.

·      Consent is confirmed via email and WhatsApp prior to dispatch.

Business Orders

·       Orders linked to a business require a PO from an official company email ID, with a CC to a company director.

·       Upon receipt, the company assumes full liability under a vicarious liability contract.

·      If an individual’s KYC is used for a business-related order, both the individual and the company shall be liable.

·       Directors may be held personally liable where applicable.

If the customer is not available to answer Porter calls post confirming with them and sending tracking links - they will be charged 500+gst as a fee of inconvenience provided to the Porter person and our team.

No deliveries will be re-attempted, if the customer is unable to answer calls, the order will be cancelled and they will be charged for delivery + pickup + an inconvenience fee.