TERMS AND CONDITIONS

Terms and Conditions – Equipp

This Terms and Conditions Agreement ("Agreement") is entered into between the User  (“You” or "User") and Equipp Synergy Pvt. Ltd. ("Equipp," "we," "us," or "our"), a Company duly incorporated under the Companies Act, 2013. By accessing, browsing, and using the Equipp website (https://equipp.in) or availing of our rental services either through our website or directly, you acknowledge that you have read, understood, and agreed to be legally bound by this Agreement, including all terms, policies, and annexures contained herein. This document shall constitute a legally binding agreement enforceable in a Court of law.

 

1.        General Use

1.1  You agree to access and use the site only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the site.

1.2  By engaging with us in any manner—whether through our website, over the telephone, via email, messaging platforms, social media, or any other mode of communication—you acknowledge and agree that the Terms and Conditions published on our website shall govern and apply to your interaction with us and any services you avail of from us. Your continued communication with us and/or use of our services constitutes your acceptance of these Terms and Conditions, irrespective of the channel through which you contacted us.

1.3  By continuing to use our site or availing of our rental services either through our website or directly, you acknowledge and agree to be bound by Equipp’s Privacy Policy, which may be modified from time to time.

1.4  Equipp does not guarantee that access to its services or website will be uninterrupted, timely, secure, or error-free, or that the website or its content will be free from viruses, malware, or other harmful components. All services and information are provided on an “as-is” and “as-available” basis. Users access and use the website and services at their own risk.

1.5  We reserve the right to modify or correct the site content at any time without prior notice.

1.6  In the event that a customer fails to respond to our phone calls, messages, or other forms of communication for a continuous period of 5 (five) days, such non-responsiveness shall be deemed to constitute a breach of payment obligations and an intention not to return the rented product. In such circumstances, Equipp may initiate legal proceedings within 48 (forty-eight) hours from the expiry of the said 5-day period, without any further notice to the customer.

 

1.7  Modification of Specific Terms - In the event that any specific term or condition is expressly modified or altered through written or verbal communication at the time of availing our services, such modification shall apply solely to that particular term as agreed. All other terms and conditions, as set out on our website, shall remain in full force and effect and shall continue to govern the relationship between you and us. Any such alteration shall not be construed as a novation or replacement of the Terms and Conditions published on our website, but merely as a limited exception applicable only to the extent of the modified term.

1.8 All products and equipment rented from Equipp shall be used solely for lawful purposes. The User expressly agrees not to use the rented products for any illegal, unauthorized, or unlawful activities. Any violation of applicable laws while using Equipp’s products shall be the sole responsibility of the User, and Equipp disclaims all liability arising from such misuse.

 

1.9 Unless otherwise specifically agreed to in writing by Equipp, or unless these Terms and Conditions are expressly amended to provide for another jurisdiction, the jurisdiction for the provision of all services by Equipp shall be limited to Bangalore, Karnataka. This means that all service requests, including but not limited to delivery, pickup, maintenance, and support, shall be fulfilled only within the territorial limits of Bangalore, Karnataka, and Equipp shall have no obligation to provide services outside this jurisdiction.

 

2. Rental Terms

2.1  Equipp rents electronic gadgets/ products/ equipment including but not limited to laptops, iPads, gaming consoles, and accessories.

2.2 The standard rental period for each product will be clearly indicated on our website. Certain products may be subject to a minimum rental period of 1 (one) week and a maximum rental period of 1 (one) month, which may be extended upon request and at Equipp’s discretion. In specific cases, where a product is available for short-term rental durations (such as on a daily basis), this will be explicitly mentioned on the website or communicated through any other official communication with Equipp against the respective product.

2.3  All products and equipment rented through Equipp are provided on a rental basis only and do not constitute a transfer of ownership under any circumstances. All equipment remains the sole and exclusive property of Equipp at all times. The customer shall not claim any ownership rights, title, or interest in the rented products.

2.4  To avail of the services offered by Equipp, all Users are required to create an account on our platform and must complete the Know Your Customer (KYC) process and other verification requirements as prescribed by Equipp. No order shall be processed or fulfilled unless and until the User has complied with the required verification protocols to Equipp’s satisfaction.

2.5 The individual or entity that creates the account and completes the KYC verification process shall be deemed the sole and exclusive user of the rented product. Such person or entity shall be entirely and exclusively liable for any and all activities conducted using the product or equipment provided by Equipp.

2.6 The customer may not sub-let, assign, or transfer the product to any third party, nor may they allow any other person to use the product. Any misuse, illegal activity, or unauthorized use of the equipment—whether directly by the customer or indirectly by a third party—shall be the full responsibility of the KYC-verified customer, who shall be held accountable for all resulting consequences, damages, and liabilities.

 

2.7 Business Orders

a.          Purchase Order Requirement: All rental orders placed on behalf of a business or corporate entity must be accompanied by a Purchase Order (PO) issued from an official company email address, with a copy marked (CC) to a director of the said company.



b.   Vicarious Liability: Upon acceptance of the order by Equipp, the company shall assume full liability for the order, including but not limited to all obligations under these Terms and Conditions, under the principle of vicarious liability.



c.     Individual KYC Used for Business Purpose: If an individual’s KYC details are submitted for a business-related order, both the individual and the company shall be held jointly and severally liable for any and all liabilities arising from the transaction, including but not limited to loss, damage, delay in return, or non-payment of dues.



d.    Director’s Personal KYC: In cases where a Director or Officer of the company has provided their personal KYC for the purposes of booking or renting equipment for the business, such Director or Officer may be held personally liable for any defaults, misuse, or damages arising under the rental agreement.

 

2.8 Early Closure Charges

a.          In the event that a User chooses to terminate the rental contract prior to the agreed-upon commitment period, the applicable rental rate shall be retrospectively revised based on the actual tenure of usage, as per Equipp’s prevailing pricing structure.



b.   The committed rental price agreed upon at the time of booking shall remain binding and payable irrespective of any subsequent changes in pricing published on Equipp’s website or otherwise.



c.     If the contract is terminated early by either party for any reason (including non-compliance, convenience, or any other ground), the User shall be liable to pay an Early Closure Fee, in addition to any pending dues.




d.    All Early Closure Fees shall be subject to applicable taxes, including Goods and Services Tax (GST), in accordance with prevailing tax laws. For the sake of clarity, any example or quotation provided regarding the Early Closure Fee shall be exclusive of taxes, and the final amount payable shall include all applicable taxes.



e.    The User shall be required to provide at least 7 (seven) calendar days’ prior written notice to Equipp in the event they wish to initiate early closure of the rental agreement.

 

Booking Duration

If Closed Early

Early Closure Fee

1 month

Early closure not allowed

Full rent is due

2 months

Closed before 2 months

1 month’s rent

3 months

Closed before 3 months

1 month’s rent

4–5 months

Closed in 0–2 months

2 months’ rent

Closed in 2–5 months

1 month’s rent

6–9 months

Closed in 0–3 months

2 months’ rent

Closed in 3–9 months

1 month’s rent

10–11 months

Closed in 0–3 months

2 months’ rent

Closed in 3–9 months

1.5 months’ rent

Closed in 9–11 months

1 month’s rent

12 months

Closed in 0–3 months

3 months’ rent

Closed in 3–9 months

2 months’ rent

Closed in 9–11 months

1 month’s rent

 

 3.    Ownership

3.1  Ownership of all rented products remains with Equipp at all times. The User gains no proprietary rights. The User being in possession of any of the equipment, would not constitute ownership of the equipment with the User.

 

4. Payment Policy

4.1 The price applicable to you shall be the price at which the product or service was booked at the time of confirmation. This price shall be valid only for the period or term for which the product or service was initially booked. Any subsequent changes, increases, or decreases in price after the time of booking shall not affect your confirmed booking for the original period. However, in the event of any extension or modification of the originally booked term, the price may be subject to revision at our discretion and shall be communicated to you accordingly.

4.2 Payments for Equipp’s services and rentals may be made through payment links shared via authorised payment partners or directly through Equipp’s official website. Customers are advised to ensure that all payments are made only through these approved channels. Equipp shall not be responsible for any payments made through unauthorised or unofficial sources.

 

4.3  Monthly rentals shall be invoiced at the beginning of each calendar month and must be paid in full within the specified due date indicated on the invoice. Timely payment is a condition for continued usage of the rented equipment. Failure to make payment within the due date may attract late fees and/or suspension of service as outlined in these Terms and Conditions.

 

4.4  For products rented on a weekly basis, the full rental amount for the entire duration of the rental term must be prepaid in advance at the time of booking. No product shall be dispatched or made available to the customer until the full payment is received.

 

4.5  In the event of a delay in the return of the rented product beyond the agreed due date, the following late fee structure shall apply to individual Users:

a) Days 1–5 (Grace Period): No late fee shall be charged.


b) Day 6: A late fee of ₹350 + GST shall be charged.


c) Day 7 onward: An additional late fee of ₹75 + GST shall be charged for each day of delay in addition to the rent payable on the product.


d) From Day 30 onward: An increased late fee of ₹250 + GST shall be charged for each day of continued delay in payment in addition to the rent payable on the product. Additionally, if payment remains outstanding, Equipp will proceed to take legal action. The User shall be deemed to be in unlawful possession of the rented asset, and Equipp reserves the right to initiate legal proceedings for the recovery of dues and the immediate return of the rented equipment.

 

This late fee structure shall apply to individual Users unless explicitly stated otherwise in writing.Any pending dues shall attract interest at the rate of 24% per annum, calculated from the date the dues became payable until the date of full repayment.

 

Late Fee and Interest on Delayed Payments (Applicable to Business Users)

For Business Users, a standard grace period of 7 (seven) days from the date of invoice shall apply, unless a different credit period has been explicitly agreed upon in writing between the parties.

 

In the event of non-payment beyond the grace period or the agreed credit period (as applicable), late fees shall be levied based on the total rental amount due, as per the following structure in addition to the rent payable on the product:

 

 

Rental Amount (₹)

Late Fee on Day 8 / Post Credit Period (₹ + GST)

Per Day Charge Thereafter (₹ + GST)

Up to ₹20,000

₹350 + GST

₹100 + GST

₹20,001 – ₹60,000

₹500 + GST

₹250 + GST

₹60,001 – ₹1,00,000

₹700 + GST

₹400 + GST

Above ₹1,00,000

₹1,000 + GST

₹500 + GST

 

These charges shall continue to accrue daily until full payment of the outstanding amount is received. Any pending dues shall attract interest at the rate of 24% per annum, calculated from the date the dues became payable until the date of full repayment.

 

This clause shall apply to all Business Users unless otherwise expressly modified in writing by Equipp. 

 

Continued non-payment beyond 30 days from the invoice date may result in legal action and recovery proceedings in addition to the delayed payment charges (to be calculated per day in terms of the table hereinabove). The rented equipment shall be returned forthwith. The business shall then be considered in unlawful possession of Equipp property.

 

5. Security Deposit

5.1 An interest-free, refundable security deposit shall be paid by the User to Equipp prior to the delivery of the product in the case of all individual users. Business users shall not be required to pay any security deposit, unless specifically agreed to in writing by Equipp.

5.2  The interest-free security deposit shall be refunded within 14 (fourteen) days from the date of return of the product, subject to a satisfactory quality check conducted by Equipp. Any deductions arising due to damage, missing components, or breach of terms may be adjusted against the deposit at Equipp’s sole discretion.

5.3  Equipp reserves the right to deduct from the security deposit any amounts that may be due from the User, including but not limited to damages, missing accessories, late fees, or any unpaid dues under this Agreement. In the event that such deductions result in a shortfall, the User shall be obligated to replenish the shortfall within 7 (seven) days of being notified by Equipp. Failure to do so may attract interest and/or legal action as specified in these Terms and Conditions.

6. Order Confirmation

6.1 Order confirmation is subject to successful payment and completion of verification procedures as prescribed by Equipp. No order shall be deemed confirmed or processed until the required payment has been received in full and all verification requirements, including KYC, have been duly satisfied to Equipp’s satisfaction.

6.2  In the event that a booked product becomes unavailable, Equipp reserves the right to offer a substitute product of similar specifications and value. If the User chooses to decline the substitute product, a full refund of the amount paid will be processed within 14 (fourteen) days from the date of such declination. Equipp shall not be liable for any additional claims or compensation arising out of such unavailability.

7. Delivery / Pick up 

7.1  Equipp or its designated logistics partners shall deliver the product to the delivery address provided by the User at the time of booking. In the event that delivery fails due to the User’s unavailability, incorrect address, or failure to receive the product, the User shall be liable to pay the full redelivery charges as determined by Equipp. Equipp shall not be responsible for delays or additional costs arising from such failed delivery attempts. 

 

7.2If the User fails to respond to calls or remain unavailable after confirming the scheduled delivery or pickup of the product, Equipp reserves the right to levy a non-responsiveness fine of ₹500 (Rupees Five Hundred only) plus applicable GST. This charge is intended to cover logistical and operational costs incurred due to the User's unavailability after confirmation.

 

7.3 All customers who have availed of our services are required to inspect the product upon delivery and report any damage, defect, or malfunction within 24 (twenty-four) hours of delivery. Such a report must be made to us through an acknowledged mode of communication (e.g., email, customer support channel, or messaging platform as specified by us). Failure to report any damage within the stipulated time shall be deemed to constitute acceptance of the product in good condition, and the customer shall be held liable for any damage discovered thereafter.

 

7.4  We charge a delivery and pickup fee for all our products. However, in certain cases, we may offer free delivery and/or pickup, which will be explicitly communicated to the customer via email or WhatsApp prior to the service.

 

If, after confirmation, the customer:

·       fails to provide all components of the product,

·       sends an incorrect or unrelated product, or

·       is unavailable for pickup or delivery at the confirmed time and location,

then the customer shall be liable to pay the full delivery and/or pickup charges, regardless of any prior waiver.

Further, if the delivery or pickup location differs from the address provided at the time of booking on our website, Equipp reserves the right to levy the full applicable charges for the revised location, based on our discretion.

 

8. Service

 

8.1  Equipp shall provide remote or on-site technical support to address any issues arising with the rented product during the subsistence of the Rental Period, subject to the User having paid all rental dues on time. The mode and timeline of support (remote or on-site) shall be at Equipp’s sole discretion, depending on the nature of the issue and location of the User.

 

8.2  In the event that a technical issue with the rented product remains unresolved despite reasonable efforts by Equipp, a substitute product may be offered, subject to availability. If the User chooses to decline the substitute, the rental contract shall stand terminated, and settlement of dues or refunds, if any, shall be initiated in accordance with Equipp’s policies. Equipp shall not be liable for any additional compensation or damages beyond the terms of such settlement.

 

 

9. Device Protection Plan

 

9.1 If the Device Protection Plan is availed by the User upon payment of a specified fee, it shall apply only to those products for which such coverage is expressly offered (as indicated on the website or communicated by Equipp). In the event the covered product sustains any damage or requires servicing, the User shall be liable to bear a portion of the service cost as follows:

a.          A minimum of 15% and a maximum of 25% of the total service bill,

b.         The applicable percentage will be determined at Equipp’s discretion,

c.          The service bill shall be based on quotations issued by Equipp's registered and listed service providers.

This plan is designed to minimise the financial burden on the User in case of accidental damage or repair needs, while ensuring that the equipment is restored to functional condition.

9.2  In the event that a rented product is deemed irreparable by Equipp or its authorised service partners, the User shall be liable to pay the full Maximum Retail Price (MRP) of the product. The applicable MRP shall be determined by Equipp at the time of the claim.

If the product is discontinued, out of sale, or no longer in production, Equipp shall instead provide either:
a) the original purchase price paid by Equipp, or
b) the prevailing second-hand market value of the product —
whichever is deemed appropriate by Equipp, and the same shall be payable by the User.

 

9.3  Insurance coverage does not extend to damage due to water, fire, theft, negligence, or loss of the product. In such cases, the User shall be liable to pay the full repair cost. If the product is deemed irreparable under any of these circumstances, the User shall pay the full MRP of the product as determined by Equipp using a similar market-based approach.

 

9.4  In the event a customer opts for insurance coverage, any claim or payment towards repair of the product shall be subject to the sole satisfaction and discretion of Equipp. Equipp’s representative shall have the final and binding authority to determine whether the product is repairable or requires replacement.

9.5  All repair or replacement services shall be carried out exclusively through vendors registered with Equipp, and under no circumstances shall this vendor list be altered or substituted at the request of the customer. The amount payable by the customer towards any repair, damage, or replacement shall be strictly in accordance with the quotations provided by such registered vendors, and shall be final and binding.

 

10. Inspections

10.1 Equipp shall conduct a detailed inspection of the product(s) at Equipp’s facility. In the event any damage, malfunction, or missing components are found during these checks, the User shall be liable to compensate Equipp for the cost of repair or replacement, as determined by Equipp. The User agrees that Equipp’s assessment in this regard shall be final and binding.

10.2 In the event that a product is returned to us in a damaged condition, the customer shall be liable to pay the cost of repair or replacement, as determined by us, within 7 (seven) days from the date on which such damage is intimated to the customer. Failure to make the payment within the stipulated period shall attract interest at the rate of 24% per annum, calculated from the expiry of the 7-day period until the date of full and final payment of the amount due.

10.3 Given that we deal with electronic products, any tampering, unauthorised opening, modification, or replacement of any parts of the product by the customer shall be strictly prohibited. In the event such tampering is identified, the customer shall be liable to pay the full price of the product, as determined by us and intimated to the customer. This amount shall be payable within 7 (seven) days from the date of such intimation. Failure to make the payment within the stipulated period shall attract interest at the rate of 24% per annum, calculated from the expiry of the 7-day period until the date of full and final payment.

 

11.Data Handling

11.1 Equipp does not access, retain, or assume responsibility for any personal data stored on rented devices. Users are strictly advised to back up and perform a full reset of all devices prior to returning them. Equipp shall not be liable for any data loss, breach of privacy, or misuse of information resulting from the failure to erase personal data before return.

11.2 For the purpose of asset protection and safety, Equipp may install GPS tracking software or related monitoring tools on certain rented devices or equipment. By availing of Equipp’s services, the User expressly consents to the installation and operation of such software during the rental period. Any attempt to disable, remove, or tamper with the tracking software shall constitute a material breach of contract, entitling Equipp to take appropriate legal and remedial action, including but not limited to immediate termination of the rental and recovery of the asset.

 

 

12.   Rental Extensions

12.1  Users may request an extension of the rental period by contacting Equipp via WhatsApp, email, or any other official mode of communication prior to the end of the existing rental term. All extensions are subject to availability and confirmation by Equipp, and revised rental rates may apply. The revised rates and terms will be communicated to the User and shall be binding upon acceptance.

 

13.   Termination

13.1 This rental contract may be terminated by Equipp under the following circumstances:
       a) Upon the expiry of the agreed rental term without any request for extension by the        User.
       b) Upon non-payment of any dues as per the payment terms outlined in this agreement.
       c) Upon breach of any of the terms and conditions set out herein by the User.

 

13.2 Upon termination, Equipp shall initiate the retrieval of its property, and the User shall cooperate fully in the return of the rented equipment. Equipp will also issue an invoice for any pending dues, including but not limited to rental arrears, late fees, damage charges, or replacement costs, which the User shall be obligated to pay in accordance with the terms of this agreement.

 

 

14.   Confidentiality

 

14.1 Users agree to treat as strictly confidential any confidential, proprietary, or sensitive information shared by Equipp in the course of the rental arrangement, including but not limited to business strategies, pricing details, technical specifications, operational procedures, vendor relationships, and internal communications (“Confidential Information”).

 

14.2 Users shall not disclose, share, reproduce, or use any Confidential Information for any purpose other than as required for the performance of their obligations under this agreement, without obtaining prior written consent from Equipp.


14.3 The obligation of confidentiality shall survive the termination or expiry of this agreement for a period of two (2) years, or as otherwise required by law or contract.

 

14.4 Users shall take all reasonable measures to safeguard the confidentiality of such information, including restricting access to such information only to personnel or representatives who need to know the same for the limited purpose of using Equipp’s services.

 

14.5 This clause shall not apply to information that:
a) is or becomes publicly known through no breach of this agreement;
b) is received lawfully from a third party not under an obligation of confidentiality;
c) is independently developed by the User without use of or reference to Equipp’s Confidential Information; or
d) is required to be disclosed pursuant to a legal obligation, provided that the User gives prompt notice to Equipp to enable it to seek appropriate protective relief.

 

14.6 Any breach of this clause shall entitle Equipp to seek injunctive relief and/or monetary damages, without prejudice to any other rights or remedies available at law or in equity.

 

15.   Refund Policy

 

Security deposit refunds or reversals shall be initiated by Equipp within fourteen (14) days from the date on which the refund becomes payable—i.e., upon the return of the rented product in satisfactory condition and settlement of all dues (if any). The refund will be processed to the original mode of payment or as otherwise communicated in writing by Equipp. Delays caused due to incomplete bank details or User non-cooperation shall not be attributed to Equipp.



16.   User Obligations

 

Users agree to comply with the following obligations throughout the duration of the rental term. Any breach of these obligations shall constitute a material breach of this agreement and may result in termination, penalties, or legal action as deemed appropriate by Equipp:

a) The User shall use a UPS (Uninterruptible Power Supply) or adequate voltage protection device in areas prone to power fluctuations, surges, or outages, to prevent damage to the rented electronic equipment.

b) The User shall not open, dismantle, alter, tamper with, repair, or sublease the rented product under any circumstances. Unauthorized handling of internal components shall be deemed willful tampering and may result in the User being liable to pay the full value of the product, as determined by Equipp.

c) The User shall not relocate the equipment from the registered delivery address or place of use without prior written approval from Equipp. Any relocation without permission shall be considered unauthorized and a violation of this agreement.

d) The User shall not use the rented product for any unlawful, prohibited, or unethical purposes, including but not limited to illegal activities, hacking, data theft, cryptocurrency mining, or any activity that violates applicable laws or government regulations.

Equipp reserves the right to take immediate remedial or legal action for any violations of the above obligations, including recovery of the product, penalties, and claims for damages.

 

 17.  Force Majeure

 

Equipp shall not be held liable for any delay or failure in performance of its obligations under this agreement if such delay or failure arises from a Force Majeure Event, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government restrictions or regulations, labor strikes, power failures, internet or telecommunication outages, or any other cause beyond the reasonable control of Equipp.

In such an event:

a) Equipp’s obligations shall be suspended for the duration of the Force Majeure Event.
b) Equipp shall make reasonable efforts to mitigate the effects of the event and resume normal operations as soon as possible.
c) If the Force Majeure Event continues beyond thirty (30) days, either party may terminate the agreement with written notice, without any further liability, except for obligations already incurred prior to the event.

This clause does not excuse the User’s obligation to pay for services already rendered or products already delivered.

 

 

18.   Binding Nature

These Terms and Conditions shall constitute a legally binding agreement between the User and Equipp. By accessing, registering with, or availing of any services or products offered by Equipp—whether through its website, communication platforms, or otherwise—the User expressly acknowledges and agrees to be bound by the terms set forth herein.

All obligations, rights, representations, and warranties contained in this agreement shall be binding upon the User and Equipp, and shall inure to the benefit of their respective successors, permitted assigns, and legal representatives.

Any waiver or failure by Equipp to enforce any provision of this agreement at any time shall not constitute a waiver of its right to enforce the same or any other provision in the future.

 

19.   Relationship

Nothing in this Agreement shall be construed to create any partnership, joint venture, agency, franchise, or employment relationship between the User and Equipp. The User acknowledges that they are engaging with Equipp as an independent party solely for the purpose of availing rental services, and that no fiduciary or representative relationship exists between the parties.

Neither party shall have any authority to bind the other or to incur any obligation on behalf of the other unless expressly agreed in writing.

 

20.   Disclaimer

By accessing, registering with, or using any services or products provided by Equipp, the User hereby acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions. The User affirms that they have had the opportunity to review the terms, seek clarification if needed, and consent to comply with all obligations herein.

 

21.   Jurisdiction

The parties agree that any dispute, claim, or legal proceeding arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Bangalore, India. The User irrevocably consents to the jurisdiction and venue of such courts and waives any objections based on inconvenient forum or lack of personal jurisdiction.
 

 

For any queries, please contact our support team:

Email: nidhi@equipp.in

WhatsApp: +91 9972634846