Yes, we do! If your requirement is over 5 laptops, please reach out to us on our bulk order form or on our email. We will try to get you the best prices.
What is we require laptops today and have crossed the threshold of 12 noon?
Email us, and we will see what is the best that can be done. However, the same day is possible only for companies in Bangalore.
What if I am not based in Bangalore?
Unfortunately, we do not service outside Bangalore at the moment. But you can reach out to our parent company Ralco Synergy for your business needs. They are currently operating in Delhi, Mumbai, Kolkata, Chennai, Kochin, and Bangalore.
Showing a very long delivery date?
Please reach out to us, as we do not have any deliveries scheduled during the last 5 days of the month, but we would be happy to accommodate you if it is an urgent requirement. Mail us at hello@equipp.in
Which cities is Equipp available in?
Equipp provides an end-to-end solution in Bangalore only (limited by pincodes). However, our parent company Ralco is in 7 cities in India. If you have a business requirement, please contact us and we can see what can be done.
My pin code is not available for delivery, what do I do?
If you are based out of Bangalore, you can reach out to us at hello@equipp.in. We will be happy to see what we can do to make sure you are equipp’ed!
Do you have same-day delivery?
Yes, we do! If you place your order and submit KYC documentation before 12 noon, we organize the delivery within the same day.
How do I return my product?
Presently you would have to raise a ticket from the support section to log your return or you can email us at hello@equipp.in. If we have not received the return request before the final day, we will automatically assign a return date and email you about the same. Our delivery agent will contact you on the day of the pickup.
What does the insurance cover?
We offer insurance only on laptops, and it will cover physical damage and water damage. However, each case is different, if there is a clear case of negligence, the coverage can be denied. On a case-to-case basis, theft, and robbery can also be covered. However, an FIR needs to be filed immediately and shared with Equipp.
I opted for Insurance, will I be charged for damages?
You will be charged 5% of the repair cost or 5000/- whichever is the lower amount
What if I did not opt for Insurance?
Unfortunately, in such a scenario if there is any damage or loss of product you would be charged the whole repair/ replacement cost of the product.
What is the payment taken during the booking?
We will charge you a pro-rata amount while booking the product online. This would be charged on the number of days you use the product in this month. Additionally, a security deposit will also be collected for each product that you book.
When do my monthly rentals begin?
Your monthly rental will begin from the 1st of the next month. So if you have chosen 2 months as your rental time period. The 2 months will begin only on the 1st of the next month.
When do my weekly rentals begin?
The weekly rentals are a prepaid model, where you will pay for the exact number of weeks the product would be used for and the return date will be shown accordingly to you. If you start your rental in the middle of the month, that is okay as you will just be charged for the week.
How do I make my payments?
In your account section you will be able to make payments for individual products or for all the products at one go.
When will I receive my invoice for the rent?
You will receive the month’s invoice on the 1st of every month. This will be shared with you via email and will be visible on your account dashboard.
Why am I being charged late fees?
If your payment is delayed over the 10th of the month, we will be charging you a late fee amount of 5% of the rental amount or 250/- whichever is higher.
How long can I rent a product for?
We have 2 types of rentals - weekly and monthly. Depending on the type of product you would be given one of the choices. Laptops - anywhere between 1 and 12 months Playstations - anywhere between 1 and 4 weeks And the longer the time commitment, the lower will be the cost!
Is advance deposit compulsory?
We do charge a small amount to keep our products safe. However, this entire amount will be refunded if the products are returned in good condition. The refunds will be processed based on your bank's processing time. We will keep you updated on the status from our end.
How do I pay for the security deposit?
At checkout, you will be asked for a security deposit against each item. You can complete the payment while placing your order
How do I pay for my monthly rentals?
Payments are super convenient and hassle-free. We will send a link to your registered email ID for a seamless payment option via your dashboard on the Equipp website.
When will I get my deposit back?
Once your return the product, we will be doing a quality check which usually takes 24-48 hours. On completion of the same, we will keep you informed and initiate the refund process. The refund time will depend on your banking partner. No interest is charged on the security deposit.
What are the terms and conditions?
We have our policy linked on the website, which speaks in detail about the payment process, refunds, and damage policy
Can I transfer my subscription to someone else?
Unfortunately, that is not possible at the moment. Do reach out to our team to help you out with a possible solution.
Is it possible to extend my subscription?
Yes! That is possible. In your account dashboard at the end of your monthly rental you will see a button saying ‘extend rental’, you can go ahead and extend for a time you desire. The pricing will be calcuolated based on the new tenure commitment.
How do I close my rental subscription?
If you would like to close your subscription before the commitment date. Please email us at hello@equipp.in. Early closure will carry an extra month/ week of the rental amount as a penalty.
My order was canceled?
Your order will show canceled in the account section under ‘undelivered’ orders. There are mainly two reasons why this happens - stock availability and profile verification. However, if we do not receive a payment the order will be cancelled and moved to pick up automatically.
I want to modify my order?
Incase your order has not been delivered as of yet, please reach out to us at hello@equipp.in to modify this order. Once it is delivered, we will not be able to make any changes until the tenure has been completed.
I haven’t received my order?
You will be able to track your product status from your account page. Head to your orders and you will see a ‘track’ button in the ‘undelivered’ section. In case KYC is not completed the order will not be processed.
Where do I find my order name?
You can have your order name (#) in 2 locations on your account dashboard based on which part of the journey you are in - under 'undelivered orders' click 'track' and under 'active orders' you can click 'show more'
What are the documents we require for renting a device?
Each customer must complete a KYC process. The KYC documents change based on the type of individual/ business you are. Student - PAN, Selfie, Bank Statement (if you do not have a PAN upload details of your guardian)
Working Professional, Freelancer, Sole Proprietors - PAN, Selfie, Bank Statement
Partnership Firm - Partner PAN, Selfie, Company PAN, and GST and Bank Statement
Pvt Ltd - Co. PAN and GST, DIN details and Bank Statement
Currently, we do not accept any alternate documents. Please reach out to us by mail for any further queries.
When is my order confirmed?
Once you place an order, you must complete your KYC. Based on Equipp’s decision the order will be processed for delivery or cancelled. You can track the progress on your dashboard.
What if I don’t have a document?
Unfortunately, to process your order we require all the documents mentioned during your KYC.
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