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FAQs

Frequently asked questions

Have questions? We’re here to help

What is the payment taken during the booking?

We will charge you a pro-rata amount while booking the product online. This would be charged on the number of days you use the product in this month. Additionally, a security deposit will also be collected for each product that you book.

When do my monthly rentals begin?

Your monthly rental will begin from the 1st of the next month. So if you have chosen 2 months as your rental time period. The 2 months will begin only on the 1st of the next month.

When do my weekly rentals begin?

The weekly rentals are a prepaid model, where you will pay for the exact number of weeks the product would be used for and the return date will be shown accordingly to you. If you start your rental in the middle of the month, that is okay as you will just be charged for the week.

How do I make my payments?

In your account section you will be able to make payments for individual products or for all the products at one go.

When will I receive my invoice for the rent?

You will receive the month’s invoice on the 1st of every month. This will be shared with you via email and will be visible on your account dashboard.

Why am I being charged late fees?

If your payment is delayed over the 10th of the month, we will be charging you a late fee amount of 5% of the rental amount or 250/- whichever is higher.